![]() What are they thinking to themselves? Which steps do they take? How are they feeling?ĭon’t guess at this information! Get real feedback from your customers through surveys and-even better-live interactions with your customer support staff. This is where you plot the precise customer experience at each touchpoint. Renewal or cancellation of your service.Any post-purchase follow-up from your company, like an email or phone call.Purchase experience, including the price and checkout process.Interactions with your staff, such as cashiers, customer service reps and sales reps.Digital properties, including your website and social media pages. ![]()
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